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Question

2FA - No access to Authenticator App

  • May 22, 2025
  • 1 reply
  • 26 views
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Hi,

I never activated 2FA, but BOX askes for a six digit authentification code. (I never even activated / verified my mail)

How can I deactivate 2FA or change it to a phone code, if I can't access this account?

Thank you,

Marko

    1 reply

    C
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    Hi Marko, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate  and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 
     
    Please check your email for details and updates.
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