2FA - No access to Authenticator App

Hi there, 

Welcome to the Box Community, I'm happy to help!

This might require some account specific information, so I've submitted a case to Box Support on your behalf.

You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

Best Regards, 

Can you do the same for my account?  Same problem.

I have the same issue. Can I get support? Thanks

same problems how can I do?? thk

Same problem here. I'd be grateful if I could get OTP in order to bypass the authenticator problem...
Thanks!

same issue with my account edwin.gao@skyydevelopment.com. thanks for fixing it.

Hello

  I am having the same problem and I had to log in through my personal google account to post this. Could someone help me?
Llew.Gibbons@gmail.com

same issues with ben@wing.security account , please contact me

Same issue here as well.  I just see three throbbing bars instead of a QR code for Step 1 in setting up 2FA.  Please assist.

I was able to get a QR code.  It may be a coincidence, but here's what I did:

1. Sign in on this support.box.com page

2. Edit the profile here

3. This page also has an option for 2FA, choose it

4. A QR code was presented.  I entered my six digit code and saved the recovery keys

5. My profile on box.com still did not show the 2FA was enabled

6. On box.com, edit the profile

7. Add 2FA.  A QR code was now shown

8. Enter the six digit code.

9. 2FA now works for box.com

10. Confirm by using a different browser

11. If you already logged in with a second browser, "forget" the login via "Account Settings" -> "Security" -> "Login Activity" and hitting the X on "Forget App"

12. I don't know if the first QA and recovery codes are needed.  The box.com login 2FA works now.