2FA mail notification

Hi team, 

I have received the following 2FA email notification, but either the multifactor or 2FA is not enabled on my box account. But this message got triggered multiple times, so I would like to understand what could be the potential root cause for me receiving this message and what action I have to perform to make sure that this message is not coming again and also make my box storage account secure.

2FA received notification time log 

Sample 2FA notification

Hi team,

I have received the following 2FA email notification, but either the multifactor or 2FA is not enabled on my box account. But this message got triggered multiple times, so I would like to understand what could be the potential root cause for me receiving this message and what action I have to perform to make sure that this message is not coming again and also make my box storage account secure.

Received 2FA notification log

Hi team, 

I have received the following 2FA email notification, but either the multifactor or 2FA is not enabled on my box account. But this message got triggered multiple times, so I would like to understand what could be the potential root cause for me receiving this message and what action I have to perform to make sure that this message is not coming again and also make my box storage account secure.

The time log “01 Sep 2026, 5:48:54 PM” which I received from 2FA mail notification.

Hi team, 

I have received the following 2FA email notification, but either the multifactor or 2FA is not enabled on my box account. But this message got triggered multiple times, so I would like to understand what could be the potential root cause for me receiving this message and what action I have to perform to make sure that this message is not coming again and also make my box storage account secure.

1	24 Sep 2026, 6:14:49 PM
2	24 Sep 2026, 6:15:13 PM
3	24 Sep 2026, 8:16:06 PM
4	24 Sep 2026, 8:16:36 PM
5	24 Sep 2026, 8:17:52 PM
6	24 Sep 2026, 8:20:13 PM
7	24 Sep 2026, 8:20:41 PM
8	24 Sep 2026, 8:22:00 PM
9	24 Sep 2026, 8:22:45 PM
10	24 Sep 2026, 8:23:35 PM
11	28 Sep 2026, 5:07:03 AM
12	28 Sep 2026, 5:07:29 AM
13	28 Sep 2026, 5:08:26 AM

Hi team, 

I have received the following 2FA email notification, but either the multifactor or 2FA is not enabled on my box account. But this message got triggered multiple times, so I would like to understand what could be the potential root cause for me receiving this message and what action I have to perform to make sure that this message is not coming again and also make my box storage account secure.

Timelogs of the notifications,

Hi ​@Joseph Ambrose, 

Welcome to Box Community, and we’re glad to assist! 

We reviewed your Box account and it appears that the Multi-Factor Authentication is enabled. If you have trouble signing in, or if you are not receiving your authentication code please submit a support case and reach out to the Box Product Support team. 

Thanks for posting!