I have had issues with my account being hacked. I had 2FA but it was apparently ignored. Now, I have disabled 2FA. When I go to re-enable it, it 1) Never shows the QR code for the authenticator app and 2) It says my phone number is invalid when I try to setup SMS again. What is going on with 2FA on here?
Question
2FA issues?
Hi there,
Welcome to the Box Community! I'm happy to help.
This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
Please check your email for updates.
Best,
Hi, any update on this problem? I have the same issue as OP. QR code never shows to finish setup and I can't add now a phone number
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.