Skip to main content
Question

2FA is enabled but cannot received code message on register number

  • May 27, 2025
  • 1 reply
  • 69 views
C
Forum|alt.badge.img

I have enabled 2FA, now I wanted to log in to the other device and when I log in and input valid email and password, application ask for the code to input. But the code is not triggered on my registered phone number. 

 

    1 reply

    C
    Forum|alt.badge.img

    Hi Javed , 

    Welcome to the Box Community, I'm happy to help!

    This would be something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates.

    All the Best, 

    Terms of ServiceAccessibility statement