I am the admin for our company account, and added a key user who knows his login, but cannot get his 2fa code from his auttenticator ever since his iphone got soaked and his phone got replaced.This seems to be a common occurrence, and i would appreciate guidance or help with this, thanks
Admin
Hi @admin at nrt,
Welcome to Box Community, and we’re glad to assist!
I’ve submitted a new case and someone from Box Product Support team will reach out to you through email. Please keep an eye out and we will be in touch.
Thanks for posting, and we hope to get this sorted out very soon.
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