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Question

2FA Authenticator app

  • November 24, 2025
  • 1 reply
  • 128 views

Trying to set up 2FA using an authenticator app. I’ve scanned the code and used the code show to generate the code, but the site doesn’t accept the generated 6-digit code. I’ve deleted it and re-tried several times with the same result. Using 1Password as the authenticator app.

    1 reply

    Rona Box
    • Rona Box
    • Community Manager
    • December 5, 2025

    Hi ​@GadgetVirtuoso, 

    Welcome to Box Community, and we’ll walk you through in setting up your Multi-Factor Authentication (MFA). 

     

    First, let me make sure that you’ve followed the correct instructions to setup your MFA. 

    To enable authentication app multi-factor authentication for your individual account:

    1. Go to Account Settings > Account.
    2. In the 2-Step Verification section, click Set Up. (Note: You will not see this section if your organization uses single sign-on (SSO) for authentication.)
    3. Select Authentication App (recommended) and click Next.
    4. Open the authentication app on your phone and scan the QR code. (You can also enter the secret key located under the QR code into the authenticator app manually.)
    5. Enter the code you received in the authenticator app and click Submit.
    6. Enter a phone number for verification, which would be used by Box support to verify your identity in the case where you are not able to authenticate in the app, and click Submit.
    7. Copy the backup codes. Once copied, paste them into a file only you have access to and save the file somewhere secure. 
    8. Click Complete.

    To enable email multi-factor authentication for your individual account:

    1. Go to Account Settings > Account. 
    2. In the 2-Step Verification section, click Set Up.
    3. Click Set Up.
    4. Select Email and click Next.
      • The following window confirms you’ll use email MFA to sign in. Click Submit to continue.
    5. Select the email you’d like to use for the Box login.
    6. Enter the code sent to the email you selected for MFA.

    After setting up MFA with your email, you're notified that email MFA is required the next time you login.

    To enable SMS multi-factor authentication for your individual account:

    Note

    Your Box administrator may not allow SMS as an authentication method. If so, this option will not be available to you.

    1. Go to Account Settings > Account.
    2. In the 2-Step Verification section, click Set Up.
    3. Select SMS Text Message and click Next.
    4. Enter your phone number and click Continue. Some countries do not support 2FA via SMS.
    5. Enter the code you received as a text message and click Submit.
    6. Copy the backup codes. Once copied, paste them into a file only you have access to and save the file somewhere secure.
    7. Click Complete.

     

    Does the issue still the same? If yes, quickly switch browsers/network/machine, clear your browser’s cache and cookies or/and restart your machine then try again. 

     

    Hope it helps, and if you need additional assistance please let us know. 

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