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Question

2FA

  • May 27, 2025
  • 1 reply
  • 11 views

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I lost the phone I used for 2FA so now I can't log in.
I can't log in so I can't ask my question here either. I created this new account just to ask my question.
How do I use my original account?

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi there, 

Welcome to Box Community and glad to assist!

We suggest that you use your email linked to your affected Box account and create a ticket so we could address the issue.

We'd love to further assist!