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2-Step Verification not working on my iPad or iPhone

  • May 23, 2025
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I can sign into my Box account from my PC, but when I try signing into my account from my iPhone or iPad, the 6-digit verification code I receive from my MS Authentication App is listed as invalid.

    1 reply

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    Hi Jacqueline, 

    Welcome to Box Community and glad to assist! 

    I've created a new ticket regarding your login issue. Rest assured that a member from Product Support team will be assisting you and please keep an eye to your email. 

    Thanks for posting! 

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