When I try to sign in with me email and password, I am asked to do 2 step verification. On every device, it doesn't work. I enter the code, and press submit, and nothing happens. I have waited several minutes, and nothing happens. If I press submit again, it says the code has expired. If I send a new code, the same thing happens. I am the only one with access to my devices, and want 2 step turned off. I can't do that if i can't get through it the first time.
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Hi,
Welcome to the Box Community!
This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
Please check your email for updates.
Best,
Same here - keeps popping when I enter my phone # and only works on my cellphone login - useless as i need to access, view and work on files on my computer!!
Can you fix this please??
Same thing happened to me
How to fix the issue?
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Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.