Skip to main content
Question

2 step verification not working

  • May 22, 2025
  • 4 replies
  • 23 views

Forum|alt.badge.img
When I try to sign in with me email and password, I am asked to do 2 step verification. On every device, it doesn't work. I enter the code, and press submit, and nothing happens. I have waited several minutes, and nothing happens. If I press submit again, it says the code has expired. If I send a new code, the same thing happens. I am the only one with access to my devices, and want 2 step turned off. I can't do that if i can't get through it the first time.

4 replies

Forum|alt.badge.img

Hi,

Welcome to the Box Community!
 
This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
Please check your email for updates. 
 
Best, 

Forum|alt.badge.img

Same here - keeps popping when I enter my phone # and only works on my cellphone login - useless as i need to access, view and work on files on my computer!!
Can you fix this please??


Forum|alt.badge.img

Same thing happened to me


Forum|alt.badge.img

How to fix the issue?