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2 Step Verification Concern

  • May 23, 2025
  • 1 reply
  • 15 views

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Hello, I am helping my co-worker with her Box Account. Every time she tries to log in, it asks for a 2 step verification code. She accidentally uninstalled her Authenticator Apps and she doesn't have a screenshot of the QR Code. Any help would be great. Thank you.

1 reply

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Hi Clifford,

Welcome to Box Community and glad to help! 

We've created a new case and a member of our team will contact you through email, please keep an eye out. 

Thanks for posting!