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Question

2-Step Verification

  • May 22, 2025
  • 2 replies
  • 38 views

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I canceled my phone number without changing without updating my 2-Step Verification. I don't have any way of receiving the confirmation code. How do I go about opening ticket?

2 replies

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Hi there, 

Welcome to the Box Community! 

This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates. 

Thanks!


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Hello Aira!

I have the exact same issue and I am not finding where I can change my phone number on Box, as I am able to access it without SMS code from the office only

 

Can you help ?

Thanks