Hello,
I have a client who cannot log into BOX with out the 2-Step Verification. The issue she is facing is that she can't log in to set up the 2-Step Verification so sh can't get a code unless she has a QR code from her account which she cannot log into.
Hi Aaron,
Welcome to Box Community and glad to assist!
In order to address the issue, please have the affected user herself to contact Box Support.
To do so, please use this link and open a new ticket.
We'd love to further assist!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.