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Question

2 - step verification

  • May 23, 2025
  • 1 reply
  • 4 views

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Hi, 

I did a factory reset and lost the old authenticator with the login details of my account. 

Please help

1 reply

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Hi Nichael, 

Welcome to Box Community and I'm here to help! 

To help with your 2FA issue, I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

Thanks for posting!