Skip to main content
Question

2 step authentication- no sms code

  • May 23, 2025
  • 1 reply
  • 12 views

Forum|alt.badge.img

I enabled 2 step authentication a long time ago and I don't remember which number I provided. I then shifted to the USA and now trying to log in my box account but not able to since I am not receiving any sms. Could you please help? 

 

Wishes,

Rutu 

1 reply

Forum|alt.badge.img

Hi Rutu, 

Welcome to Box Community and I'm here to assist! 

We have created a new case and a member of our team will contact you through email, please keep an eye out. 

Thanks for posting!