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Question

2 step authentication

  • May 23, 2025
  • 1 reply
  • 24 views

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I am trying to sign in.  My password is accepted but the 2 step authentication will not accept my phone number. My old phone number has been disconnected.  It won't accept my mobile.  Please help!

1 reply

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Hi Carole,

Welcome to Box Community and glad to help! 

We've created a new case and a member of our team will contact you through email, please keep an eye out. 

Thanks for posting!