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Question

2 Factor Authentication setup issue

  • May 23, 2025
  • 3 replies
  • 122 views
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Forum|alt.badge.img

Hello,

I was trying to switch from SMS to Authenticator App based authentication

I am unable to set up 2-factor authentication on my account. The QR code sits as "loading" and the website tells me that my phone number and email address are invalid. Any help would be appreciated, thanks!

    3 replies

    Forum|alt.badge.img

    Hi there,

    Welcome to Box Community and glad to help!

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting!

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    Forum|alt.badge.img

    Hello I have the same problem. What is the solution for this?

    Thank you.

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    Forum|alt.badge.img

    Hello,

    i had the same problem. Pausing the Adblock-Browser-Plugin did it for me.

    Regards

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