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Question

2 Factor Authentication : Phone Number Not Receiving SMS

  • May 22, 2025
  • 2 replies
  • 46 views
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I need help with changing the phone number associated with 2 Factor Authentication associated with my box account.  I'm using a Google Voice Number that does NOT forward texts to my actual cell phone number.   How do I change the phone number associated with my account for 2 Factor Authentication?  I am unable to do this in my profile. The SMS number associated with my Box is not visible anywhere on my profile administration tools.  Why is that? 

PLEASE HELP! 

    2 replies

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    Hi James,

    Welcome to the Box Community! 
     
    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon, please check your email for updates. 
     
    Best, 
    C
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    Hi AJ the ticket does not work.   It is a dead link sent in the email.  I still have an issue with the 2 Factor Authentication phone number associated with my account.  I am unable to change the phone number that is being used to receive the SMS code under my profile. Please advise.  Thanks james

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