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Question

2 Factor Authentication not working

  • May 23, 2025
  • 1 reply
  • 34 views

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Every time I try to log in I'm immediately taken the the 2 Factor Authentication window.  A message says a code has been sent to my authentication app, but nothing is there when I check the app.  

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi John,

Welcome to Box Community and glad to assist!

I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

Thanks for posting!