I have the authentication app, and I know my password. When I enter the authentication app code, box rejects the code as incorrect. I cannot not see why this is not working.
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Hi Gabriel,
Welcome to the Box Community!
This would be something our Product Support team would like to investigate with you and may require specific account information.
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
Kindly check your email for details and updates.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.