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Question

2 factor authentication error

  • May 23, 2025
  • 1 reply
  • 77 views
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I have the authentication app, and I know my password. When I enter the authentication app code, box rejects the code as incorrect. I cannot not see why this is not working.

    1 reply

    Forum|alt.badge.img

    Hi Gabriel,

    Welcome to the Box Community!

    This would be something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates.

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