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Question

2 Factor Authentication

  • May 27, 2025
  • 2 replies
  • 54 views

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When my boss logs into I get the 2 factor notifications on my phone even though he is logging in through his account. How do we get the 2 factor notifications go to his phone when he is logging in?

2 replies

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Hi Kathy,

Welcome to the Box Community! I'm happy to help.

This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.

Please check your email for updates. 

Best, 


  • New Member
  • September 3, 2025

Need help in setting up 2 factor authentication.  I have the Microsoft Authenticator and need it configured to use your MFA.  Read your info piece but can’t find my account option to set up 2FA.