Hi box.com is requiring users to authenticate with the authenticator app.
There is no QR auto generate to set up box.com with this app so I have a user who cannot log on. I tried to disable the feature in enterprise setting but this did not help.
How can I turn off this feature so she can log in?
Hi Sierra,
Welcome to the Box Community! I'm happy to help.
This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
Please check your email for updates.
Best,
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