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Question

2 Factor Authentication

  • May 22, 2025
  • 1 reply
  • 56 views

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Is there a way to generate recovery code to use in the event 2fA is lost? I got a new phone and all my apps logged me out of my account, inlcuding my authetnication app (Duo). I don't have the codes any where but need to get in. Is there a way to generate recovery code to use in the event 2fA is lost?

1 reply

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Hi Emelia,

Welcome to the Box Community!
 
This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
Please check your email for updates. 
 
Best,