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Question

2段階認証をの削除

  • May 27, 2025
  • 2 replies
  • 702 views
C
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2段階認証を設定したつもりはないのに、サインインの際に二段階認証のコードを求められ、サインインできません。どうしたらいいですか？
私は当事者ではなく、代理で質問しています。

    2 replies

    C
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    Hi there, 

    Welcome to the Box Community, I'm happy to help!

    Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to assist. Google Translate or other tools may help! If any community members are able to understand and help, it would be greatly appreciated.

    Thanks for posting!

    C
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    Dear Box Support Team

    I am contacting you on behalf of a user who is having trouble logging into their Box account. We are experiencing an issue where 2-factor authentication appears to be enabled, even though we never set it up. Unfortunately, we no longer have access to the authentication code required to log in.

    Can you provide any guidance or solution to resolve this issue so that the user can regain access to their account?

    If you need more information about the account or user, please let us know and we will provide the necessary information.

    Thank you for your assistance.

    Thanks in advance.

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