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< 10 mb/s Down

  • May 23, 2025
  • 1 reply
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I'm pulling less than 10 mb/s download speed from Box.com (Safari, Chrome) and the Finder plugin. Upload speeds are 4x faster, ironically. Connection is 900 mb/s symmetrical. System Status is all green but this is abnormal throttling. 

    1 reply

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    Hi Kyle, 

    Welcome to Box Community and glad to help! 

    If you are encountering problems downloading files from your Box account, we recommend you try: 

    • Updating your browser to the latest version
    • Clearing your browser's cache
    • Using Box with an alternate browser, computer or network
    • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (note: you may need clearance/assistance from your organization’s IT department/helpdesk to do this)
    • Disabling any plugins on your browser

    Hope it helps!  And in case that you continue to encounter issues, please contact our Product Support team and create your ticket. 

    Happy Friday! 

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