Hi Yukio,
Welcome to the Box Community, I'm happy to help!
Please be informed that this community is primarily intended for English language speakers. If you are able to post your question in English, the community may be better able to assist. Google Translate or other tools may help! If any community members are able to understand and help, it would be greatly appreciated!
Thanks for posting!
I translated Japanese into English.
Please check.
The following is a question.
I added a new user, but I did not receive a confirmation email and cannot log in.
I tried resubmitting but did not receive the email.
I had registered the wrong email address the first time and did not receive the confirmation email.
I then registered the correct email address, but to no avail.
After checking, there is a possibility that the email is on the "suppression list" and I contacted you.
Could you please check if it is registered in the suppression list?
Referenced URL
https://support.box.com/hc/ja/articles/360043696174-%E3%83%A1%E3%83%BC%E3%83%AB%E9%80%9A%E7%9F%A5%E3%81%AE%E5%95%8F%E9%A1%8C%E3%81%AB%E9%96%A2%E3%81%99%E3%82%8B%E3%83%88%E3%83%A9%E3%83%96%E3%83%AB%E3%82%B7%E3%83%A5%E3%83%BC%E3%83%86%E3%82%A3%E3%83%B3%E3%82%B0
