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Question

共同所有者が、外部パートナーを、招待できない

  • June 6, 2025
  • 3 replies
  • 1024 views
Y

私はBOXの共同所有者です。外部パートナーを招待しようとしたところエラーが生じました。エラーメッセージ「外部コラボレータの招待が許可されていないため、次のユーザーに招待を送信できませんでした」。どのように対応したら私が外部コラボレータを招待できるでしょうか？

      3 replies

      Rona Box
      • Rona Box
      • Community Manager
      • June 6, 2025

      Hi ​@Yukiko_BOX, 

      Welcome to Box Community and we’re glad to assist! 

       

      As of this message, we're only able to offer support in English.

      We apologize for this limitation -- please contact us in English language if you need further assistance.

       

      Thanks for posting!

      Y
      • Yukiko_BOX
      • Author
      • New Participant
      • June 6, 2025

      Hi ​@Rona Box many thanks for your reply, much appreciated.
       

      External Collaborator Invitation Error in BOX
       

      I am a co-owner of a BOX. When I tried to invite an external partner, I encountered an error. The error message said: "We couldn't send invitations to the following users because inviting external collaborators is not allowed." How should I proceed to be able to invite external collaborators?

      Rona Box
      • Rona Box
      • Community Manager
      • June 13, 2025

      Hi ​@Yukiko_BOX, 

      Thank you for responding, 

       

      Looks like you’re restricted to invite external users and to investigate, let’s start with the folder settings: 

      1. Login to Box.com and choose the affected folder, More Options> Settings.

      2. From Settings, in the Collaboration section see if restrict collaboration is checked.

       

      If it’s the case, you can un-check the box and Save Changes. 

       

      Hope it helps! Please let me know how it goes. 

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