パーソナルプロからビジネスプラスにプランをアップグレードしたら、フォルダまでは閲覧できるが、ファイルが閲覧できない。
非常に重要なデータばかりなので困っています。
After upgrading my plan from Personal Pro to Business Plus, I can browse folders, but not files. I'm having a hard time because it's all very important data.
Hi there,
Welcome to the Box Community!
I understand that you noticed that your files have disappeared when you upgraded your Box from Personal Pro to Business Plus, I'm happy to help address this.
Please be advised that during an account upgrade process, Files/folders may not be accessible as your account is in transition and this could take up to 24 hours to complete. Once the transition is completed to your new plan, your files and folder will reappear in your Box account and should be accessible to you again.
Let me know if you have any other questions and I will do my best to help!
Regards,
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