スマホ紛失の場合の二段階認証の解除について

Hi there, 

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I have enabled two-factor authentication.
However, I don't know how to remove the two-factor
authentication anymore.
I can't log in using two-factor authentication, can you please remove the two-factor authentication setting?

・Target email address：

・The last date your account was successfully logged in to：2023/06/23

・Primary email address on file for the account：

Hi there, 

Thanks for your reply! 

Note: We've removed the affected user's email from this public forum to keep the data private and secured. 

Please be informed that in every login issue as this, we highly suggest to have the affected user to reach out themselves. Let the user know that he/she's welcome to seek for our team's support through https://support.box.com/hc/en-us/. 

Thanks for posting!