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ごみ箱から復元できません  Unable to restore from Recycle Bin

  • August 22, 2025
  • 1 reply
  • 87 views

間違えて消してしまったフォルダを復元しようとすると "このフォルダーツリーは現在削除中です。 復元は削除処理が完了してから実行できます。後でもう一度やり直してください。"というメッセージが出て復元できません。早く復元するにはどうすればよいか教えてください。(私は管理者ではありません)

When I try to restore a folder that I accidentally deleted, I get the message "This folder tree is currently being deleted. The restore can be performed only after the deletion process is complete. Please try again later. " message and cannot be restored. Please tell me how to restore it quickly. (I'm not an admin)

Best answer by Jey Bueno Box

Dear ​@S.Oki, welcome to the Box Community! 👋

 

To assist you, I’ve submitted a ticket on your behalf so our Product Support team can further investigate the issue. You should receive an email with your case number shortly.
 

In the meantime, please respond to that ticket with the following information to help our team locate the folder:

  • The folder path or location
  • The email address of the folder owner
     

If you have any other concerns, feel free to let us know. 😊

1 reply

Jey Bueno Box
  • Community Manager
  • 922 replies
  • Answer
  • August 22, 2025

Dear ​@S.Oki, welcome to the Box Community! 👋

 

To assist you, I’ve submitted a ticket on your behalf so our Product Support team can further investigate the issue. You should receive an email with your case number shortly.
 

In the meantime, please respond to that ticket with the following information to help our team locate the folder:

  • The folder path or location
  • The email address of the folder owner
     

If you have any other concerns, feel free to let us know. 😊