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Olá pessoal!Estou com um problema no Box e gostaria de saber se alguém já passou por isso ou sabe como resolver.Tentei abrir uma pasta e notei que estava completamente vazia. Verifiquei a Lixeira e encontrei todos os arquivos lá, mas quando tento restaurá-los, não consigo.O Box exibe a seguinte mensagem de erro:“Não foi possível executar esta ação porque a pasta designada está bloqueada por outra operação.”Alguém sabe por que isso está acontecendo e como posso restaurar meus arquivos para a pasta original? Estou preocupado em perder esses documentos e preciso muito recuperá-los.Muito obrigada por qualquer ajuda!

アカウント確認メールを再送信してください。メール確認リンクの有効期限が切れています。メールアドレスの確認のためにクリックされたリンクは、現在無効となっています。ご不便をおかけして申し訳ありませんが、アカウント管理者に連絡し、アクセスしようとしているアカウントの確認メールを再送信するよう依頼してください。 Please resend the account verification email.The email verification link has expired.The link you clicked to verify your email address is no longer valid. We apologize for the inconvenience, but please contact your account administrator and request that the verification email for the account you are trying to access be resent.  

I need to share a video with someone but keep getting this error.  What am I doing wrong?

Reopen this issue, because this is still happening now and hasn’t been solved.https://support.box.com/hc/en-us/community/posts/ [removed by moderator] -BOX-Drive-installs-cbfsconnect2017-sys-which-disables-support-for-Microsoft-s-Bypass-IO-directstorage Now, there are two NetworkProvider filters, cbfs20 and cbfsconnect2017. As I detail at the bottom, setting IoBlockLegacyFsFilters to 1 does not fix the problem any longer. You can delete cbfsconnect2017 entirely as I outline, and both Box and other filesystems work at the same time, but Box persistently re-adds it to the registry, so it is only a quick fix.If there is a way to permanently remove the older legacy one, it doesn’t appear to serve a purpose.

初めてBOXを利用しています。パスワードを設定したいのですが、できません。条件を確認し、クリアしていますがそれでもできません。どうしたらいいですか。

We are planning to migrate approximately 40 TB of data to Box by June 2027. However, according to the topic below, there appears to be a data transfer limit of 1 TB per month.=======================================https://community.box.com/support-forum-47/hit-monthly-bandwidth-limit-despite-unlimited-storage-enterprice-plan-what-are-the-actual-upload-caps-35274?tid=35274&fid=47=======================================https://support.box.com/hc/en-us/articles/360044194313-Understanding-Box-Bandwidth-Limits=======================================If this limit applies to a single user subscription, transferring 40 TB would take 40 months, which would not meet our schedule. For example, if we purchase 10 Box user licenses and have each user transfer data separately, would it be possible to transfer 10 TB per month, allowing us to complete the migration of 40 TB in about 4 months? Alternatively, is there another subscription plan, licensing model, or migration approach that would allow us

Hello, I followed instructions on another post about removing the user, re-adding, and checked all mail filter and firewall settings. The user is still not getting verification emails and cannot access Box. Can she be removed from the suppression list on Box’s end? The email in question is <removed personal information> Thank you 

Hello,I'm posting from a new account because I'm locked out of my original one.My old account was created years ago with an email address that no longer exists. I still know the password, but after logging in, Box sends a 2FA code to that deleted address, so I can't complete the login.The account holds over 1 GB of important content, mainly workshop recordings (.mp3 files).Could Box Support please help me verify my ownership and regain access, ideally by updating the login email to my current one? I'm happy to provide verification details privately.Thank you very much

While analyzing Box Drive logs, I noticed that the SHA1 value sent during upload appears to be identical to the SHA1 returned  after upload completion.Question:Does Box calculate the SHA1 hash again on the server side after the file is uploaded and stored?Or is file_version.sha1 simply derived from the hash value provided by the Box Drive client during upload?I am trying to understand whether the SHA1 returned by the API represents a server-verified hash of the stored object or merely a client-supplied value.If Box recalculates the SHA1 on the server side, at what stage of the upload workflow does the verification occur?The following log is from a file upload operation via BOX Drive. My question is whether the SHA1 value '99a2435649ffbb10e57cd0b912cd81865546d138' is recalculated and verified by the Box server after the upload, and then stored as the file's SHA1 value, or whether it is simply derived from the SHA1 value submitted by the Box Drive client.Any clarification from someone fa

企業様に資料を送付した際に、「BOXのセキュリティに関する規約が欲しい」と言われました。弊社は法人向けの「Business」を使用しています。貴社のセキュリティ規定等や使用する事への注意事項等の規定をいただけますと幸いです。よろしくお願いいたします。 

I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?

We are a voluntary organisation trying to find our way round Box to share files. We have recently upgraded to a paid version of Box but have now received the attached emails. I don’t know what this means or what I need to do to stop being charged etc  Can anybody help?? For info - we currently have 5 ‘Collaborators’ . Some of these do not use our organisations email address???

My account was accessed from another country. I've removed logged in devices, changed my password, and turned on 2FA but want to know if I can find out what files were copied from my Box account and what next steps I should do. I had some financially personal files in there. I've already compiled a to-do list from a personal perspective (such as fraud alerts, flagging my accounts, notifying credit agencies, etc.). I don't have a paid Box account so I can't directly open a support ticket.

Hi,Recently a customer required us to use BOX for files exchange and setup 2FAThen my 2 colleagues registered an account & setup 2FA with their China mobile phone, but now they can’t receive the code suddenly and also forgot the backup code. Can you help to reset their 2FA? so that they re-setup the 2FA with email or auth app.their account as below:<removed personal information><removed personal information>looking for the reply, it’s urgent.

I TRY TO CHANGE MY PLAN AND IT SAYS: There was an error processing the request. Your account needs more verification. What do I have to do? 

box sync からboxドライブに移行しました。ローカルファイルがない同期されていた、ローカルファイルは、どこにいった？

管理者と急に連絡がとれなくなり、強制的に管理者を変更する方法がみつかりません。

Hello Box Community,I use a Box Individual account connected through the Box integration in ChatGPT/Codex. I am trying to download an existing Excel workbook for analysis, but the raw-file download fails.Observed results:- who_am_i successfully authenticated the connected account.- get_file_details returned the workbook metadata with canDownload: true and canUpload: true.- Calling get_download_url returned this exact error:MCP error -32602: Tool get_download_url not foundThe same error was reproduced in ChatGPT Work Cloud and in a separate Windows desktop Codex session. This does not establish the cause, but the metadata and authentication calls succeeded while the download tool call failed.My account is Individual, and I do not have the Admin Console or the Box MCP Server tool controls described in the documentation.Could Box please clarify:1. Is raw/binary file downloading through this Box MCP integration supported for Individual accounts?2. Is get_download_url unavailable for this a

Hello, I have a new Lenovo with Microsoft 365 Personal, I created a Box account, I’ve downloaded the Box Drive for Microsoft  and installed it on my PC. I run the execution, restarted the PC, and tried to open the app on my desktop. I brings me to a loop of asking to login on the webpage again and again. I’ve tried all possible actions (as recommended by ChatGPT) and no luck. What can I do please? Thank you.

How is this possible on a newish account with box with its own unique and very long password ?? has box been hacked ???

Hello, I need to request a 17a-4 letter. Who do I contact about this?Thank you.

Boxの2段階認証をSMS認証からGoogle Authenticatorによる認証に変更したいのですが、QRコードが表示されず、設定できない状況です。【発生している事象】 アカウント設定から、現在有効になっている「SMSテキストメッセージ」の認証を削除。 削除確認画面で「OK」を押すと、2段階認証が無効になり、Boxから無効化の通知メールも届く。 「設定」から「認証アプリ」を選択すると、QRコードの読み込み表示が続き、QRコードが表示されない。 ページを再読み込みすると、削除したはずのSMS認証が再び「有効」と表示される。 【実施済みの対処】 Google Chromeでの操作 Chromeのシークレットモードでの確認 Microsoft Edgeでの確認 パソコンの再起動 SMS認証の削除および「変更を保存」の実行 いずれも改善しませんでした。外部取引先のセキュリティ要件により、早急に認証アプリへの切り替えが必要となっています。同様の事象を経験された方、または解決方法をご存じの方がいらっしゃいましたら、対処方法をご教示いただけますでしょうか。よろしくお願いいたします。

I need to uplaod an new XML Data file from Entra(The reply URL didn't carry through in the 1st one).  Will not let me delete the Cert or upload a new XML data file. It appears that I need to delete the existing cert then it will let me upload a new SSO Config data file? Can;t delete the cert though.... ?

I’m trying to upgrade my Box plan, but each time I get an error message saying “Your account needs further verification, please submit a ticket to customer support”, could you please assist with that?

I am stuck in a password reset loop. I go to set a new password, it asks for my old password, I say send link to reset password, but it still wants an old password. It will not let me set a new password.