👋 Hi ​@DTJg, welcome to the Box Community! I’d be glad to assist you with your questions about users.

Yes, inactive users do count toward your total number of managed users and still occupy paid seats. Setting a user to “Inactive” status simply freezes their account and they won’t be able to log in to Box.

As outlined here: Best Practice - Terminating Employees

​​Set the User's Status to Inactive

This will freeze the user’s account, preventing them from making changes to any files. Their content will be frozen for all collaborators too, and Box Sync will also be disabled for the user.  An inactive managed user's Box account continues to be a paid seat license.

Please let us know if you have any other questions . We’re here to help!

Jey, thanks for the quick response.  Once a user is set to Inactive can they be deleted?

My pleasure to help! 😊

Yes, inactive users can be deleted. Just to add, whether a managed user has an active account or is set to inactive status, admins can delete the user if they no longer need to be part of your Box enterprise (e.g., changing roles, departing employees, etc.).

Admins also have the option to delete a user and transfer their content to another user. See Deleting Managed Users to learn more.

Please note that:

• Deleting a user's account does not change the number of paid seat licenses in your organization. For more information on adjusting the number of purchased licenses, see Decreasing Seats From Your Subscription.

Hope this helps! Feel free to reach out anytime if you have other inquiries.