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I have sent invitation email for the Box before My client validated his email address. After this, He validated his email address and I resent the invitation email, however He could not receive the email. (already checked spam, junk folder.)
I am assuming the case falls within the "Email on suppression list" in link below.
  https://support.box.com/hc/en-us/articles/360043696174-Troubleshooting-Issues-with-Email-Notifications

I need you to confirm if his email account is on the suppression list, also if it is so, please remove his account from it.
How do I provide his account information?

 

Thanks for your help.
Regards,

👋 Hello ​@Hidetoshi SATO, welcome to the Box Community! We're sorry to hear that your client hasn't received the invitation email.​

 

To clarify, is the issue specific to the invitation to collaborate on a document? While we investigate the issue about email invite, has your client already attempted to log in to Box after validating their email in order to accept the collaboration invite from his Notifications Center?

 

In the meantime, I've submitted a ticket on your behalf and escalated it to our Product Support team to check if your client's email is on the bounce or suppression list. You will receive the case number shortly. Please respond to that email with the affected user's email address and ensure to copy them on the thread for account verification.
 

For security reasons, please refrain from sharing personal information in the public forum.

 

If you have any other concerns, please don't hesitate to reach out to us. 😊

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