Hey Box Community! 👋
As your Customer Success team, we spend a lot of time talking with customers across all industries and company sizes. We want to share some of the most common themes we're hearing, along with guidance and resources to help you get the most out of Box. Whether you're an end user or a Box Admin, there's something here for you.
What we're hearing: AI is the #1 topic with nearly every customer right now. Customers are at different stages: some are still exploring what Box AI can do, others have it live and are testing, and some are building AI-powered workflows.
Box AI can help you summarize documents, answer questions about your content, draft text, and extract key information, all without leaving Box. The key to getting great results is learning how to write effective prompts. Below are some courses we recommend taking to take your AI knowledge to the next level:
For End Users:
- Foundations of Box AI (Self-Paced Course | ~30 min): Learn how Box AI works, what it can do across Documents, Notes, and Hubs, and how to run multi-document queries.
- Mastering Prompts with Generative AI (Self-Paced Course | ~15–30 min): Improve your AI results with better prompt engineering and reduce hallucinations.
For Box Admins:
- Introduction to AI (Self-Paced Course | ~60 min): Get a practical, non-technical introduction to modern AI: how it works, why it matters, and how teams can use it responsibly to solve real business problems.
- Build a Custom Agent with Box AI Studio (Video | ~2 min): See how to create custom AI agents for use cases like contract review and document analysis.
For the AI Enthusiasts, check out our Certified AI Professionals course!
- Box Certified AI Professional: Recommended Curriculum (Path | ~4 hours)
Where do you have questions? Drop them in the comments!
- Analisa & the Box Customer Success Team