I tried three times to purchase the upgrade for my space, but each time I get blocked with a message that says something like: “Your account needs further verification, please submit a ticket to customer support.” What should I do?
Question
Account review for upgrade
Hi
Sorry to hear you’re running into this issue. Please contact Box Support so they can review the verification block on your account. Include the exact message or a screenshot, mention that you’ve tried to purchase the upgrade three times, and provide the email address associated with your Box account. Please don’t include payment card details.
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