Hi ​@satranc, welcome to the Box Community! Thank you for bringing that to our attention.

This is not an isolated case, as we have a handful of new and existing customers who have reported the same issue. Our engineering team is actively investigating it. In the meantime, I’ve already coordinated with our internal team to have this resolved for you.

Please try to process the upgrade again. You can check this article for instructions: Upgrading Your Box Account. For overview and side-by-side comparison of our plans and its features, please visit our pricing page:

• Individuals and Teams
• Business and Enterprise

If you need further assistance with manual upgrade, please email our Billing Team at billing@box.com and provide the plan, billing frequency (monthly or annual), and the number of seats (if applicable).

Have a great day! 

I can’t pay for your service. There was an error processing your request.

Your account needs further verification, please submit a ticket at support.box.com.

Hello, ​@Antonchekhov, welcome to the Box Community!

I've already coordinated with our internal team to ensure it’s not being blocked during the upgrade process. You can try upgrading your account again.

If the issue persists, we can assist by manually upgrading the account. Please email our Billing Team at billing@box.com and provide the plan, billing frequency (monthly or annual), and the number of seats (if applicable) to proceed.

Thanks, and wishing you a wonderful day! 

I have been used Box Drive for years with the long time ago 50GB free account. I decided to upgrade to personal professional because of almost full. After I entered my payment information, web page show me the authorization issue and ask me contact the support. 

Hi ​@SamsonFu, welcome to the Box Community! 

We're unable to determine the cause of the error you're seeing during the upgrade process. To help resolve this issue, please contact our Billing Team at billing@box.com. Be sure to include your plan type and billing frequency (monthly or annual) in the message.

Please also make sure to send the email from the registered account owner's email address to verify account authenticity and ensure the correct account is upgraded.

Have a great day! 

I need to upgrade to Box Business, but it requires me to submit a verification ticket. 

Hi ​@lethanhdung1990, welcome to the Box Community!

We’ve reviewed your account to ensure there are no blocks on our end, and everything has been resolved. Please try upgrading your account again and let us know if it goes through successfully.

If you require any further assistance, feel free to reach out to our Billing Team at billing@box.com.

Wishing you a wonderful day ahead!

I am not able to upgrade my account and I am prompted to contact support as my account needs further verification. This is a bit of a timely matter and I would love some help. 

It also just is very difficult to even contact anyone in support, so it would be helpful if that was more easily accessible.

Hi ​@ristewart99, welcome to the Box Community! 

Thank you for your patience. This is a known issue that our engineering team is actively investigating. I’ve also reached out internally to ensure there’s no block during the upgrade process. This has been taken care of, so please feel free to try upgrading your account again.

 See  Upgrading Your Box Account for instructions.

We offer a wide range of documentation and articles to support our customers. For general inquiries or concerns that the community might be able to help with, feel free to post them in our Box Community. For more account-specific assistance, you can always submit a support ticket. You can log in to the support portal to check the available channels based on your account type.

Have a great day ahead!

Hi im trying to upgrade my account and it has said  “Your account needs further verification “

How would i go about submitting a support ticket?

Any help would be appreciated

All the best

Hi ​@Donnacha, welcome to the Box Community! I’ve moved your post to this related thread.

I see you’ve been in touch with our Billing Support team. We’ve reviewed your email to ensure nothing is being blocked on our end during the upgrade process, and this has been taken care of. You should be able to proceed with the upgrade.

If you continue to experience any issues, please follow up with our Billing Team through your existing support ticket for further assistance.

Have an awesome day!