Cancel a Free Trial

Please cancel my subscription.
I would like to TRIAL enterprise not BUSINESS.

I cant upgrade without paying so I need to cancel.

👋 Hi ​@dangliss, welcome to the Box Community! I understand you're looking to cancel your account while on trial.

Trial accounts are based on the subscription selected by the admin. Upgrading online and choosing a new plan will end the trial period. Since you've mentioned wanting to trial an Enterprise plan, you may reach out to our Billing Team at billing@box.com to upgrade manually and utilize the trial.

However, if you decide to proceed with canceling your account, please email our Cancellations Team at cancel@box.com. For verification purposes, be sure to use your admin email when reaching out.

Thank you! Feel free to contact us if you have any other concerns.

cancel my trial please

👋 Hi ​@mmoise, welcome to the Box Community! I’ve moved your post to this relevant topic.

As pinned here:

To ensure the cancellation is processed automatically and to provide greater control over your account needs, we encourage admins to cancel their account online. Using a browser, please visit app.box.com/settings/cancellation once you have signed in with your admin credentials to complete the cancellation.

For more information, please visit this article: Canceling Your Box Account.

If unable to cancel online, or you haven’t received an email confirmation, please reach out to cancel@box.com.

If you have any other concerns, please do not hesitate to reach out. Thank you for having business with Box!

Please cancel and unsubscribe my subscription. i only signed up here because I needed a quick free e-signature to fill out a W9 document for one of my employers. The fact you have no direct link to cancel is incredibly frustrating and annoying. Plus, you guys rob and scam everyone with your outrageous fees. I don’t need you and I don’t want to be billed for a feature that I can get for free.

Thank You,

Scott Olson

👋 Hi ​@scottolson8691, welcome to the Box Community! Sorry to hear you decided to cancel your account. Allow me to assist.

Using a browser, please visit app.box.com/settings/cancellation once you have signed in with your admin credentials to complete the cancellation. You can also navigate to Admin Console > Account & Billing. Here’s the article about Canceling Your Box Account to learn more.

If unable to cancel online, or you haven’t received an email confirmation, please reach out to cancel@box.com. Be sure to use your admin email to send the request for account verification.

Thanks, and have a great day!

Cancel my subscription 

👋 Hi ​@Bre, welcome to the Box Community! I’ve moved your post to this relevant topic.

As pinned here:

To ensure the cancellation is processed automatically and to provide greater control over your account needs, we encourage admins to cancel their account online. Using a browser, please visit app.box.com/settings/cancellation once you have signed in with your admin credentials to complete the cancellation.

For more information, please visit this article: Canceling Your Box Account.

If unable to cancel online, or you haven’t received an email confirmation, please reach out to cancel@box.com.

If you have any other concerns, please do not hesitate to reach out.