Hello,

My JWT Service Account cannot access folders that were shared with us from outside our organization.

Setup:
- Box Enterprise account
- Custom App with JWT Server Authentication
- App configured with App + Enterprise Access
- App is authorized by enterprise admin

The Problem:
Service Account can create and access its own folders but gets 404 error when trying to access externally shared folders by ID 

What I Tried:
- Verified App + Enterprise Access is enabled
- Confirmed app is authorized in Admin Console
- Invited Service Account as collaborator on the shared folder
- Verified all application scopes are enabled

Example:
Accessing Service Account own folder works fine.
Accessing externally shared folder ID ...2037 returns 404 Not Found.

How do I make this work?

Thanks for any help.