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Question

Error when opening files with BoxTools

  • February 11, 2026
  • 0 replies
  • 3 views

Having a problem when I try to open MSOffice files through the web application and BoxTools. I can open files in Office for Web but when I try Office for Desktop I get this message:  “This action couldn’t be performed because Office doesn’t recognize the command it was given”

I can open the files using Windows File Explorer through Box Drive.

 

Any suggestions or ideas?