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Question

Box content preview not working with declined cookie consent

  • May 8, 2026
  • 0 replies
  • 15 views

  • New Participant

Hello, we are using the box content previewer as well as cookiebot for our application.

 

Recently, the content previewer stopped working when a user rejected not necessary cookies.

 

Interestingly the file to be previewed is still loaded and we can even see it in the dom structure:

The bp-is-invisible class never gets removed though. If we remove it manually, we can see the file preview on the page.

 

After some time we end up in this state

We are currently using version 2.106.0.

 

With approved cookie consent everything works fine.

We also tried different browser and machines - all with the same problem.

The file type also does not seem to matter as we have the same problem for pds.