Hi,

We are using the open-source tool grouper for managing the groups in BOX. The grouper uses the Box SDK to query the users or groups, manage the groups, and manage the group membership. The Box API throws a 503 error randomly while querying users or groups. Please review the error message and let me know if you need anything.

type: consumer, finalLog: false, state: init, consumerName: provisioner_incremental_boxProvisioner, totalCount: 147, currentSequenceNumber: null, publisherClass: edu.internet2.middleware.grouper.app.provisioning.ProvisioningConsumer, runId: vuk1k5nv, exception: java.lang.RuntimeException: provisionerClass: GrouperBoxProvisioner, configId: boxProvisioner, provisioningType: incrementalProvisionChangeLog, state: retrieveIncrementalTargetData, changeLogRawCount: 147, changeLogItemsApplicableByType: 106, recalcEventsDuringFullSync: 0, checkErrors: all, syncGroupsToQuery: 20, syncGroupsFound: 1, retrieveSyncGroupsMillis: 1, syncGroupCount: 1, filterByNotProvisionable: 89, convertToFullSyncScore: 17, recalcEventsDuringGroupSync: 0, syncMembershipsToQuery: 17, syncMembershipsFromMembership: 17, retrieveSyncMembershipsMillis: 3, syncMembershipCount: 17, syncMembersToQuery: 17, syncMembersFound: 17, retrieveSyncMembersMillis: 0, syncMemberCount: 17, retrieveDataStartMillisSince1970: 1693472400430, retrieveGrouperMshipsMillis: 7, grouperMshipCount: 17, retrieveGrouperGroupsMillis: 1, grouperGroupCount: 1, retrieveGrouperEntitiesMillis: 6, grouperEntityCount: 34, retrieveGrouperDataMillis: 14, exception: java.lang.RuntimeException: Invalid return code ‘503’, expecting: 200, 404, 429. ‘https://api.box.com/2.0/users?offset=39000&limit=1000&fields=name,id,login’ {“type”:“error”,“status”:503,“code”:“service_unavailable”,“help_url”:“http://developers.box.com/docs/#errors",“message”:"Service Unavailable”,“request_id”:“06725dc829d6ef2b12b228f9f58865fc9”},


Problem in job: retrieveEntity_boxProvisioner_vuk1k5nv


at edu.internet2.middleware.grouper.app.boxProvisioner.GrouperBoxApiCommands.executeMethod(GrouperBoxApiCommands.java:245)


at edu.internet2.middleware.grouper.app.boxProvisioner.GrouperBoxApiCommands.executeGetMethod(GrouperBoxApiCommands.java:151)


at edu.internet2.middleware.grouper.app.boxProvisioner.GrouperBoxApiCommands.retrieveBoxUsers(GrouperBoxApiCommands.java:730)


at edu.internet2.middleware.grouper.app.boxProvisioner.GrouperBoxTargetDao.retrieveEntity(GrouperBoxTargetDao.java:485)


at edu.internet2.middleware.grouper.app.provisioning.targetDao.GrouperProvisionerTargetDaoAdapter.retrieveEntityHelper(GrouperProvisionerTargetDaoAdapter.java:2463)


at edu.internet2.middleware.grouper.app.provisioning.targetDao.GrouperProvisionerTargetDaoAdapter.access$1200(GrouperProvisionerTargetDaoAdapter.java:43)


at edu.internet2.middleware.grouper.app.provisioning.targetDao.GrouperProvisionerTargetDaoAdapter$14.callLogic(GrouperProvisionerTargetDaoAdapter.java:2277)


at edu.internet2.middleware.grouper.app.provisioning.targetDao.GrouperProvisionerTargetDaoAdapter$14.callLogic(GrouperProvisionerTargetDaoAdapter.java:2268)


at edu.internet2.middleware.grouper.util.GrouperCallable$1.callback(GrouperCallable.java:203)


at edu.internet2.middleware.grouper.GrouperSession.callbackGrouperSession(GrouperSession.java:1000)


at edu.internet2.middleware.grouper.util.GrouperCallable.callLogicWithSessionIfExists(GrouperCallable.java:200)


at edu.internet2.middleware.grouper.util.GrouperCallable.call(GrouperCallable.java:166)


at java.util.concurrent.FutureTask.run(FutureTask.java:266)


at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)


at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)


at java.lang.Thread.run(Thread.java:750)


, finalLog: true, queryCount: 17, tookMillis: 88087, took: 00:01:28.087


at edu.internet2.middleware.grouper.app.provisioning.GrouperProvisioner.provisionFinallyBlock(GrouperProvisioner.java:910)


at edu.internet2.middleware.grouper.app.provisioning.GrouperProvisioner.provision(GrouperProvisioner.java:829)


at edu.internet2.middleware.grouper.app.provisioning.ProvisioningConsumer.dispatchEventList(ProvisioningConsumer.java:91)


at edu.internet2.middleware.grouper.changeLog.esb.consumer.EsbConsumer.processChangeLogEntries(EsbConsumer.java:503)


at edu.internet2.middleware.grouper.changeLog.ChangeLogHelper.processRecords(ChangeLogHelper.java:261)


at edu.internet2.middleware.grouper.app.loader.GrouperLoaderType$6.runJob(GrouperLoaderType.java:676)


at edu.internet2.middleware.grouper.app.loader.GrouperLoaderJob.runJob(GrouperLoaderJob.java:541)


at edu.internet2.middleware.grouper.app.loader.GrouperLoaderJob.execute(GrouperLoaderJob.java:345)


at org.quartz.core.JobRunShell.run(JobRunShell.java:202)


at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:573)

Thanks,


Ameer Basha