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BOXからデスクトップアプリでエクセルを開き、編集をして保存しました。
しかし保存されておらず、数日前の状態になっています。

バージョン履歴にも残っていません。

何か方法はないでしょうか。

昨日、何度も上書き保存をしたので、保存忘れはないはずです。

復旧方法をご教示いただけますと幸いです。

Hi ​@narazaki_seito_0320 👋 Welcome to the Box Community! We’re only able to provide support in English—thank you for your understanding. To assist you, we’ve translated the content. Please reach out to us in English moving forward.


To investigate and assist you better, could you confirm the following details?:

  • Who is the owner of the file?
  • Were there other people who had access to the file?
    • Do they update or open it simultaneously?
  • Does the issue still occur?
  • Was the file accessed exclusively through Box Drive?
  • Are there any error notifications on Box Drive?
  • Can you check the following locations to see if the files appear there?
    • Mac: ~/Library/Application Support/Box/Box/unsyncedFiles
    • Windows: C:\users\>USERNAME]\AppData\Local\Box\Box\unsyncedFiles


Looking forward to your response! 😊

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