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Share files - recipient being asked to sign up

  • August 23, 2025
  • 4 replies
  • 125 views

When I shared a file recently, Box asked the recipient to sign up for an account to view and edit that file. Is there anyway I can get around this?

 

Best answer by Jey Bueno Box

👋 Hi ​@Kosmos10, welcome to the Box Community!

 

It looks like you’re inviting a user as a collaborator. A collaborator is an individual who has been invited to a file or folder. In order to access a file/folder as a collaborator, a person will need a Box account in order to make changes to the content such as edit, view, and upload/download.


If you send a collaboration invitation to an individual without a Box account, that individual will be prompted to sign up with Box before being able to access the content. Our lowest available plan is a Free Individual with 10 GB of storage and 250 MB file upload limit.


If you do not need to collaborate with people, you can utilize shared link instead. Unlike collaboration, individuals accessing your content through a shared link get "read-only" access and won’t be able to make changes to your files.


For more information, please visit:


Please feel free to reach out if you have any other concerns or inquiries. 😊

4 replies

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  • New Participant
  • August 23, 2025

Hello


Jey Bueno Box
  • Community Manager
  • Answer
  • August 25, 2025

👋 Hi ​@Kosmos10, welcome to the Box Community!

 

It looks like you’re inviting a user as a collaborator. A collaborator is an individual who has been invited to a file or folder. In order to access a file/folder as a collaborator, a person will need a Box account in order to make changes to the content such as edit, view, and upload/download.


If you send a collaboration invitation to an individual without a Box account, that individual will be prompted to sign up with Box before being able to access the content. Our lowest available plan is a Free Individual with 10 GB of storage and 250 MB file upload limit.


If you do not need to collaborate with people, you can utilize shared link instead. Unlike collaboration, individuals accessing your content through a shared link get "read-only" access and won’t be able to make changes to your files.


For more information, please visit:


Please feel free to reach out if you have any other concerns or inquiries. 😊


  • Author
  • New Participant
  • August 26, 2025

Hello Box Community and Jey

I must have used Collaborator when I shared my file with oders. I used shared link as you recommend and it worked very well.

I have used Box for many years and shared links with no problems yearlier, 

But anyway tank your for your answer.

Regards Kosmos10 

Greeetings from Norway

Per 


Jey Bueno Box
  • Community Manager
  • August 26, 2025

Dear ​@Kosmos10, you're very welcome! I'm glad to hear the shared link worked smoothly for you.


Feel free to reach out again if you have any further inquiries. Wishing you a great day ahead! 😊