Hi there everyone - one of our ex -team member box account have been the master folder which we save a lot of our work and now his access to box have been blocked as he have left some months back and we did not realise it until we could not access our files today. When we try to reset the password, the password reset did not come through, we are stuck now and support is not responding to our urgent request since a couple of hours back. What can we do?
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Hi 
Welcome to the Box Community!
We’ve noticed you have a couple of open tickets with our support team. Please note that tickets are handled on a first-come, first-served basis. Rest assured, our team will review your concerns and reach out shortly to assist you. We appreciate your patience in the meantime.
Kindly check your email for their response regarding the next steps to resolve your account access. Once access is restored, you can proceed with resetting the admin’s password and transferring admin privileges. If you need further assistance with your account, please don’t hesitate to continue reaching out to support.
Have a great day! 
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