When I login in I am no longer attached to the group I was signed up under. I can’t access files or upload files they need.
Question
Can’t access files or upload files
👋 Hi
It’s possible that your collaboration invite has expired. To regain access to the files, please contact the file owner and ask them to re-send the invitation.
If you've regained access but are still experiencing issues uploading files or folders, the following troubleshooting steps often help resolve problems with the web app:
- Make sure that your web browser is the latest version of Chrome, Firefox, Safari, or Edge. An out-of-date browser can cause file upload problems.
- Clear your browser's cache.
- Confirm you're using one of our supported operating systems.
- Check your network connection to Box.
- Temporarily disable or configure your firewall to allow Box as a trusted site.
For more detailed guidance, visit our Troubleshooting Uploads to Box article.
If you have any other questions or need further assistance, feel free to reach out. 😊
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