How long it takes the application to get authorized?

Hi, 

It’s been three days without any news. Do you have an idea of how long this usually takes?

Thanks.

Hi again,

I’m not sure how to proceed. Could you please confirm whether it is possible to use the API with a free account?
If it isn’t, it would be helpful to make that clear to avoid people wasting their time.

Thank you.

Hi,

No one in the Box company reads this forum?

Regards,

Thanks.

Hi ​@Antonio Pascual, 👋 welcome to the Box Community! We apologize for any delays and appreciate your patience.

You can find a range of helpful documentation on the Box Developer page, including the API Reference and we also have resources on our Support site. While I have limited information about your specific concern, I’ve gathered a few guides and related topics that may be useful.

Please note that the app must be authorized by an admin within the Box Enterprise where it was created. The Box admin should have received an email with the authorization request. You may need to follow up with them directly to complete this process.

If the admin is not seeing the Authorization tab, it is likely that your Box account is on the free or basic tier. These account types only support app creation via OAuth and do not support certain admin features.

For your reference, here are a few helpful topics related to app authorization:

Have a great day! 

Hello,

I’ve submitted an app for approval on the 4th of February, it is now the 9th and the app is still ‘Pending Authorization’. How could this approval be sped up?
 

👋 Hi ​@stefan.chirica, welcome to the Box Community! I’ve moved your post to this relevant topic.

Please note that the app must be authorized by an admin within the Box Enterprise where it was created. The Box admin should have received an email with the authorization request. You may need to follow up with them directly to complete this process.

Thanks, and feel free to reach out if you have any other concerns.

Hello,
I can’t seem to find the contact of the BOX Admin. It’s been 5 days and this process is bottlenecking development. Could you please provide me the contact or an email where I can chase this request?

Regards

Hi ​@stefan.chirica,

For security reasons, we are unable to disclose account‑specific information such as the email address of the primary admin. However, you can find your Admin Contact by logging into your Box account, clicking your initials in the top‑right corner, selecting Account Settings, and under the Account tab, scrolling to the bottom of the page.

Please inform your Admin to approve the app authorization request for access to your enterprise.

If you require additional assistance, please submit a ticket to our Product Support team. Thank you.