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Question

Enable User Tracking Codes for API Integration

  • November 20, 2025
  • 0 replies
  • 11 views

Hi All,
We are a Box enterprise customer  having developer licence and are currently working on a integration project involving our developer account and the Box REST API. Specifically, we are building api to perform CRUD operations on the Box User object.

We need to utilize the User Tracking Codes functionality to accurately tag our users upon creation.
 

the issue is:

  • The User Tracking Codes section is currently not visible in our Box Admin Console under Enterprise Settings > User Settings.

  • Attempts to create a user via the API using the tracking_codes parameter result in a 400 Bad Request error, which is expected if the feature is not active.

Question
         Please help use to enable the tracking_codes feature for the our account.