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Assistance Required: Watson Discovery – Box Integration Issue


I am currently working on a use case that involves retrieving and analysing documents stored in Box using Watson Discovery. The objective is to enable a conversational chatbot that can extract and provide specific information from these documents based on user queries. To achieve this, Watson Discovery needs to successfully crawl, index, and process the content stored in Box.

While I have successfully authenticated and connected my Box account with Watson Discovery, I am encountering the following error:

"There was an error in creating your source crawl: the source configuration for this collection defines no content to crawl."

Despite ensuring that all necessary permissions have been granted in the Box Developer Console and verifying that the Box folder contains multiple documents, Watson Discovery is not retrieving any content.

When i asked few of my colleagues they told to contact box support because related issues was solved through box support.. but i am unable to find any related blogs/ post also…
 

 All req permissions are given and the app is also authorised ….

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