Hi there,

I use box.com for uploading and storing Program’s Self-Study Guides and Site Visitor Templates (stored within a sub-folder). When I share the folders with Site Visitors, I share the entire Program’s box folder using the share link. Sometimes I have difficulties so I just add the person as a co-owner. I’ve had the issue before today, but I have a site visitor who created a free account. When she logins and views the folder, the sub-folder of Site Visitors Templates is grey and when she clicks on the Self-Study Guide PDF, it just shows the PDF page that she can’t view it and needs to download it. It is also doing the same thing for all other PDFs in the folder and sub-folder. I made her a co-owner and is still having this issue. 

I had her log out of the account, and once she did the folder was no longer grey but she still couldn’t get the Self-Study Guide to open or download. Again, doing the same thing for all other PDFs in the folder and sub-folder. I’ve reviewed all of her permissions and everything seems go to go. She has tried on three different laptops and no difference. Any suggestions on what else I can recommend her to do?

Thank you,
Shay