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Question

Need to purge email address that was used in a trial account

  • May 15, 2025
  • 1 reply
  • 35 views

Need to purge email address that was used in a trial account so that we can use it in a paid account.

1 reply

Jey Bueno Box
  • Community Manager
  • May 15, 2025

👋 Hi ​@DMock, welcome to the Box Community!

 

To evaluate your request to purge an email, we'll need to verify the account type and its status. To proceed, please contact our Billing Team at billing@box.com. For verification purposes, kindly use the email address associated with the account that you need assistance with.

 

Wishing you a great day ahead! 😊